Customer Support
Support, Warranty & Documentation
We stand behind every product we make. From installation to repair to warranty claims, Extractor Sled provides full support to all customers and agencies.Â
We provide a lifetime warranty from hull failure at the connection and handle points on RIVERx, Pro and Mega Model sleds.
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Download installation instructions, repair guides, warranty documents, and safety guidelines below.
Installation Instructions — Basic PWC Sled
Complete basic installation instructions for mounting your Extractor PWC Rescue Sled to your personal watercraft. Covers the 3-point universal attachment system, U-bolt installation, nylon webbing center connection, and bungee cord outboard connections. Recommended reading before first deployment.
Plastic Hull Repair — Rotomolded HDPE Sleds
Learn how to make lasting, professional-quality repairs to your polyethylene sled hull using a plastic welder. Our HDPE hulls are highly repairable — minor cracks and damage can be fully restored without replacement. We recommend the plastic welder and repair materials available from Polyvance
https://www.polyvance.com/products/kayak-canoe-plastic-welder?variant=46396587802863.
Download the full repair technique guide below.
Warranty Policy
Extractor Sled stands behind the quality and durability of every product we manufacture. Our warranty covers manufacturing defects in materials and workmanship. Download the full warranty policy for complete coverage terms, claims procedures, and exclusions. For warranty claims, contact us directly at info@extractorsled.com or call +1 (760) 809-0355.
Warranty Repairs Disclaimer
Important information regarding what is and is not covered under warranty for repair scenarios. Please review before submitting a warranty claim or attempting repairs that may affect warranty coverage.
Safety Guidelines
General safety guidelines for use of Extractor Sled products in rescue and recreational applications. Covers safe speed limits, attachment verification, victim loading procedures, weather and sea state considerations, operator training requirements, and emergency protocols. Required reading for all operators prior to first deployment.
General Use & Maintenance Guidelines
Comprehensive guide covering proper operation, storage, cleaning, inspection, and maintenance of your Extractor Sled. Following these guidelines will maximize the lifespan of your sled and ensure optimal rescue performance over years of use. Our HDPE hulls require minimal maintenance compared to inflatable or foam alternatives — but periodic inspection of grips, hardware, and bumpers is recommended.
Contact Support
Business Hours (Pacific Time)
8am-5pm M-F and by email or Whatsapp